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Open the LISTO app, choose sign up, and create your account. Use an email address you can access. During the pilot, your account must be approved before you can begin. Your brokerage administrator or pilot contact can help with onboarding.

Your account may still be awaiting approval. Contact the administrator or pilot coordinator who invited you. Include the email address you used to sign up and your brokerage name. If you see an error, include its exact wording.

Use the password reset option on the app’s sign-in screen with the email associated with your LISTO account. Check your inbox and spam folder. If you still need help, contact your pilot contact. Never send anyone your password or verification codes.

Confirm that you are using the same email address you signed up with. Close and reopen the app, then try signing in again. If the issue continues, capture the error and contact your pilot contact. You do not need to create a second account.

Sign in and go to Coverage Needed to create a request. Check the location, date, time, and details before posting. Share the information another agent needs to decide whether they can help.

Review your Availability settings and select the cities and ZIP codes where you can help. The requests you can see also depend on your participating LISTO network. Contact your administrator if your brokerage or access looks incorrect.

There may be no matching requests in your network right now. Check your selected cities and ZIP codes in Availability. If you expected a particular request, ask your administrator to check your network access.

Review your claims and coordinate directly with the posting agent. Confirm the timing, location, access instructions, expectations, and any compensation arrangements before providing coverage.

Contact the posting agent promptly so they can arrange coverage. Review the request in LISTO and use the available controls to update your claim as appropriate. For an appointment happening soon, communicate directly with the agent.

Transaction coordinators can work with agents who have been assigned to them through delegated access. If an agent you support is missing from your options, ask your brokerage administrator to review the assignment.

Check your internet connection, then close and reopen the app or refresh the website once. Save the details of any error before retrying. If a post or claim appeared to fail, check whether it was saved before submitting it again.

Include your account email, brokerage, device, browser or app, what you were trying to do, and what happened instead. Add the exact error message, approximate time, and a screenshot if helpful. Leave out client details, passwords, and verification codes.

Use the testing invitation or installation link provided by your pilot coordinator. If your invitation is missing or has expired, contact the person who invited you. You can also open LISTO in your web browser.

Contact the posting agent or your brokerage directly for time-sensitive coverage arrangements. A technical support request does not confirm that someone has accepted or replaced coverage.